# Troll: what it is and how it works · Zorraquino
> Troll is a label used for provocative behaviour that derails or damages online conversations.
URL: https://www.zorraquino.com/en/dictionary/internet/troll.html

# Troll

Troll is a label used for provocative behaviour that derails or damages online conversations. It may be applied to repetitive, hostile or deliberately disruptive messages

What it means, how it is used and where it comes up, with its related concepts.

[The whole glossary](https://www.zorraquino.com/en/dictionary)

## What it is and how it works

Moderation should be based on observable facts and rules, without attributing motives solely from tone. An uncomfortable complaint is not necessarily provocation. The [aim](https://www.zorraquino.com/en/dictionary/digital-marketing/objetive.html) is to protect the conversation and address real problems, using proportionate responses or restrictions rather than turning every exchange into a confrontation.

Topics

[Technology and data](https://www.zorraquino.com/en/dictionary/category/tecnologia-y-datos)

## Related concepts

- [Hater](https://www.zorraquino.com/en/dictionary/internet/hater.html)
- [Astroturfing](https://www.zorraquino.com/en/dictionary/digital-marketing/astroturfing.html)
- [Community manager](https://www.zorraquino.com/en/dictionary/digital-marketing/community-manager.html)