# Onboarding: what it is and how it works · Zorraquino
> Onboarding supports a person at the start of a relationship or while learning about a product, service or organisation.
URL: https://www.zorraquino.com/en/dictionary/onboarding

# Onboarding

Onboarding supports a person at the start of a relationship or while learning about a product, service or organisation

What it means, how it is used and where it comes up, with its related concepts.

[The whole glossary](https://www.zorraquino.com/en/dictionary)

## What it is and how it works

It aims to help them understand what they need and reach a first valuable result. It can combine information, setup and support. Its success is measured by the ability to start using the offering, not just by completing welcome screens.

Topics

[Experience and service design](https://www.zorraquino.com/en/dictionary/category/experiencia-y-diseno-de-servicios)

## Related concepts

- [Customer journey](https://www.zorraquino.com/en/dictionary/digital-marketing/customer-journey.html)
- [Customer journey map](https://www.zorraquino.com/en/dictionary/customer-journey-map)
- [Service design](https://www.zorraquino.com/en/dictionary/ux/service-design.html)