# Service design: what it is and how it works · Zorraquino
> Service design organises people, processes, channels and resources to deliver a useful and viable experience.
URL: https://www.zorraquino.com/en/dictionary/ux/service-design.html

# Service design

Service design organises people, processes, channels and resources to deliver a useful and viable experience

What it means, how it is used and where it comes up, with its related concepts.

[The whole glossary](https://www.zorraquino.com/en/dictionary)

## What it is and how it works

It examines both what the user experiences and the operations that support it. It uses research, journey maps, service blueprints and prototypes. Its outcome may involve changes to customer service, internal coordination or technology, as well as new touchpoints.

Topics

[Experience and service design](https://www.zorraquino.com/en/dictionary/category/experiencia-y-diseno-de-servicios)

## Related concepts

- [Service blueprint](https://www.zorraquino.com/en/dictionary/digital-marketing/service-blueprint.html)
- [Phygital experience](https://www.zorraquino.com/en/dictionary/digital-marketing/phygital-experience.html)
- [Customer experience](https://www.zorraquino.com/en/dictionary/internet/customer-experience.html)
- [Digital strategy](https://www.zorraquino.com/en/dictionary/digital-strategy)