Chatbot
A chatbot is a system that holds a conversational interaction through text, voice or other means
What it means, how it is used and where it comes up, with its related concepts.
What it is and how it works
It can use rules, language models or a combination of techniques. Its design should explain what it can resolve and when it needs to hand the conversation over. Answering fluently does not guarantee understanding the case or having the right information.
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