Privacy policy

The purpose of this Privacy Policy is to inform you about how your personal data are processed when you browse or use the services on our website, so that you can freely decide whether you wish to provide them for the purposes set out in this document.

1. Who is responsible for the personal data requested from me?

We inform you that the entity responsible for the personal data we request from you (the data controller) is Zorraquino Comunicación, S.L.U., with its address at Marqués del Puerto 6, 1º · 48009 Bilbao, Spain (hereinafter, Zorraquino).

If you wish to contact us, you can do so at:

• The following email address: moc.oniuqarrozofni
• The following telephone number: (+34) 94 415 73 79

2. For what purposes will my personal data be processed?

Your personal data will be used for the following purposes:

• To respond to your request.
• If you contract any of our products or services, we will use your personal data to manage and invoice them.
• If you send us your curriculum vitae, we understand that you wish us to keep it indefinitely so that you can take part in any selection processes we may carry out, without prejudice to your right to request the erasure of your data at any time.
• We will keep your contact details in order to inform you periodically about our own or third-party products and services that we consider may be of interest to you.
• To learn about your tastes and preferences in order to improve the quality of our products and services.
• To record the IP address you use to browse our website and your consumption habits in order to manage our marketing activities.
• We use cookies to improve and personalise the service offered and to make browsing easier. You will find more information in the cookie policy.

3. Conversations with Mazinger

When you talk to Mazinger, this website's assistant, we store the conversation anonymously in order to improve its answers and the experience of the website: what you write, what it replies, the date and time, and the pages from which you write. We do not store your name, your email address or your IP address. Conversations are automatically deleted after 12 months.

In order to reply to you, the text of the conversation is processed by Anthropic (Claude) and, if you turn on the voice, by ElevenLabs. Please do not write personal data in the conversation.

Anthropic and ElevenLabs act as data processors on behalf of Zorraquino. They are based in the United States: the international transfer is covered by the EU-US Data Privacy Framework or, failing that, by the European Commission's standard contractual clauses. Under Anthropic's commercial terms, the content of conversations is not used to train its models.

The legal basis is our legitimate interest in answering your queries and improving the website; the voice, only if you turn it on. Mazinger does not make automated decisions that produce legal effects concerning you or similarly significantly affect you (Article 22 GDPR). More information in use of artificial intelligence.

4. Commercial communications

Providing your personal data in any of our registration forms implies your express consent for us to send you information, our own or from third parties, that we consider may be of interest to you. Sending this information is an essential part of our business and is therefore linked to the contracting of any of our products or services.

However, we remind you that you may object to receiving these communications at any time and free of charge by sending an email to the address given in section 1 of this document.

5. How long will my personal data be kept?

Your personal data will be kept for the time strictly necessary to provide you with the service or product contracted. Once the service and/or the warranty on the products purchased has ended, we will keep your data for five years, which is the standard limitation period for civil or commercial liability. However, you should be aware that these retention periods may be extended as a result of changes in the law or the assessment of criminal liability. Once the liabilities arising from the contract have become time-barred, we will destroy all your personal data.

We wish to keep your contact details indefinitely in order to send you periodic information about our own or third-party products and/or services that we consider may be of interest to you. If you do not wish to receive commercial information, whether our own or from third parties, you may object by writing to the following address: moc.oniuqarrozofni

6. What data must I provide?

All requested personal data marked with an asterisk are essential in order to purchase or contract our products and/or services. If you do not provide any of these mandatory data, we will not be able to serve you.

7. Will my personal data be disclosed to third parties?

No, your data are not disclosed to third parties, unless this is essential to provide the service you have requested.

8. Your rights

• You have the right to access your personal data.
• You have the right to request their rectification or erasure.
• You may withdraw your consent.
• You may request the restriction of their processing.
• You have the right to object to the processing of your personal data.
• You have the right to data portability.

To exercise any of these rights, you must submit a request to the address of the data controller given in section 1 of this privacy policy. If you would like more information about your rights or how to exercise them, you may contact the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD).

9. Cookies

We inform you that Zorraquino has cookies installed on its systems (details are given in the cookie policy), for the sole purpose of improving and personalising the service offered and making browsing easier. Cookies are associated only with an anonymous user and a computer, and do not allow access to personal data. Cookies are small text files that your browser stores on your computer's hard drive. When you browse our website, our server may recognise the cookies and provide us with information about the language selected on your last visit. Most browsers accept cookies automatically, but you can configure your browser to notify you on screen when cookies are received and to prevent them from being installed on your hard drive.

10. Data quality

The User warrants that the Personal Data provided to Zorraquino are truthful and is responsible for notifying any changes to them. The User shall be solely liable for any direct or indirect damage or loss that they may cause to Zorraquino or to any third party as a result of completing the forms with false, inaccurate, incomplete or out-of-date data. The User must not include personal data of third parties without their prior informed consent as set out in this privacy policy, and shall be solely responsible for entering such data.

11. Confidentiality

Your personal data are classified as confidential information; therefore, all processing of these data will be carried out guaranteeing the utmost secrecy towards third parties and applying the security measures necessary to ensure their security.

12. Security measures

Zorraquino has adopted the measures necessary to prevent the alteration, loss, processing or unauthorised access of personal data, taking into account at all times the state of the art, the nature of the data stored and the risks to which they are exposed, whether from human action or from the physical or natural environment. However, the User should be aware that security measures on the Internet are not impregnable.

13. Specific terms

Certain services provided by Zorraquino may be subject to specific terms with particular provisions on the protection of personal data, in which case the specific terms of each service shall apply. In all matters not governed by the specific terms, the general terms set out in this privacy policy shall apply on a supplementary basis.

14. Minors

Children and young people under the age of 20 are advised that they need the permission of their parents or guardians to provide personal data on the Zorraquino website.