Knowledge management
Knowledge management is the set of practices an organisation uses to identify, capture, organise and share the knowledge that is useful to its work
What it means, how it is used and where it comes up, with its related concepts.
What it is and how it works
It covers both explicit knowledge, held in documents, databases or repositories, and tacit knowledge, which lives in people’s experience and is passed on through conversation, mentoring or communities of practice. Its purpose is to prevent that knowledge from being lost, to make it findable when needed and to reuse it in new decisions.
It is not just a tool: an intranet or a wiki are channels, but knowledge management also involves processes, owners and a collaborative culture. It increasingly relies on semantic search and AI assistants connected to internal documentation.
One example is a research repository where teams store interviews and findings from earlier projects so that studies are not repeated.
Also known as
KM
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