Service design
Service design organises people, processes, channels and resources to deliver a useful and viable experience
What it means, how it is used and where it comes up, with its related concepts.
What it is and how it works
It examines both what the user experiences and the operations that support it. It uses research, journey maps, service blueprints and prototypes. Its outcome may involve changes to customer service, internal coordination or technology, as well as new touchpoints.