Upselling
Upselling offers a higher-scope or higher-value option within a customer's main need
What it means, how it is used and where it comes up, with its related concepts.
What it is and how it works
It can be a plan with more capacity or a more complete service. It should explain the additional benefit and its conditions. It differs from cross-selling, which offers add-ons, and is best used when the upgrade is relevant to the person.
Also known as
Up-selling
Topics