Skip to content

Google review

A Google review is an assessment of a business or experience published on Google's services. It may include a rating and comments

What it means, how it is used and where it comes up, with its related concepts.

What it is and how it works

Reviews provide their authors' accounts, not a representative measure of the entire customer base. Managing them should involve accurate information and relevant responses, without fabricating experiences or pressuring people to give favourable opinions. When addressing criticism, it helps to distinguish the problem described, the way it is expressed and the realistic options for resolving it.

Also known as

Google rating

Related concepts

Google review: what it is and how it works · Zorraquino