Virtual assistant
A virtual assistant is a system that helps people obtain information or perform tasks through a digital interface. It may communicate through text, voice or other means and use rules, AI models or a combination of both
What it means, how it is used and where it comes up, with its related concepts.
What it is and how it works
Assistant, chatbot and agent describe different aspects: a support function, a conversational interface and the ability to decide on or carry out steps. These categories can overlap within one product. Understanding its scope requires knowing what it can do, what it needs to confirm and how it hands over a request it cannot resolve.
Also known as
digital assistant, voice assistant
Topics