HEART metrics
HEART is a framework for evaluating experiences through happiness, engagement, adoption, retention and task success
What it means, how it is used and where it comes up, with its related concepts.
What it is and how it works
Its dimensions stand for Happiness, Engagement, Adoption, Retention and Task Success. Each team should select metrics and signals that match its objectives. It is not necessary to measure every dimension in every project, and more activity should not be confused with a better experience.
Also known as
HEART framework