CSAT
CSAT is a measure of satisfaction collected through a defined question and scale
What it means, how it is used and where it comes up, with its related concepts.
What it is and how it works
It is often expressed as the percentage of responses considered satisfied, but the calculation should be specified. It can be used after an interaction or for a broader experience. Comparing results requires keeping the question, scale, timing and population compatible.
Also known as
Customer satisfaction score
Topics