Skip to content
Consumer Trends 2022 cover: a shop assistant wearing a face mask hands a paper bag to a customer.

ConsumerTrends 2022

Market and consumer trends for recovery and a strategic restart.

Download the reportDownload

Introduction

In these new Roaring Twenties, which have only just begun, understanding the signals of change in consumer behaviour and studying the different business strategies and currents is essential for companies to get right the experiences, products and services people will demand in the coming years.

Global drivers

Accelerated digitalisation

Accelerateddigitalisation

The digital divide has disappeared.
Adaptation and resilience

Adaptationand resilience

Seeking control in the face of uncertainty.
Empathy and solidarity

Empathyand solidarity

Able to share points of view while respecting others.
Reflection and existentialism

Reflectionand existentialism

Stripping away everything superfluous and seeking new meaning in our existence.
Accepted digitalisation

Accepteddigitalisation

Used to the convenience of e-commerce and digital services.
Social and environmental awareness

Socialand environmental awareness

More aware than ever. But involved?
More freedom and carefreeness

Morefreedom and carefreeness

Carefree, but uncertainty remains.
Shortages, scarcity and inflation

Shortages,scarcity and inflation

Will it be temporary or recurring?
More savings than ever

Moresavings than ever

Up to 14.8% in 2020, the highest on record.
Rapid recovery

Rapidrecovery

Because the crisis had a health origin, not a financial one.

The ten trends

Download the report

Fill in the form and get it straight away

Other reports

Sessions